Karri Build
Building an AI-Native Business From the Ground Up
COZi started as an existing business I needed better software for. Karri started differently — I’m using AI to build the product, the operations, and the company at the same time, with nothing pre-existing to digitize.
This page follows what’s been designed, built, and shipped for Karri’s airport luggage pickup and delivery service in Boston.
The Build
Karri Build, month by month
May 2026
Pricing foundation
Locked the $35 base fare sitewide, added distance-based mileage surcharge tiers, and renamed “Custom” bags to “Select my own bag counts” for clarity.
June 2026
Booking flow hardening
Address autocomplete restricted to system-approved addresses, partner properties badged in the dropdown, the pricing calculator went live, and a distance-fallback safety net covers routing failures.
July 2026
Real-time tracking and the Karrier app
Customers can follow their delivery live, the Karrier PWA shipped with phone-based OTP login, step logging with photos and ETAs, in-app chat, and a full job offer and acceptance workflow.
August 2026
Customer experience polish
Auto-complete bookings with a delivery-day thank-you email, quote revision and resend, a consolidated SMS and email notification matrix, new Help, Stories, and Changelog content, and admin dashboard stats with a partner directory.
Ongoing
Security, SEO, and growth
Repeated security and access-control reviews, sitemap and structured data work, and new SEO landing pages for cruise port, stadium events, and relocation.
Five months from a pricing foundation to a business running end to end — and the list keeps growing.