• Entrepreneurship - Hospitality - Ideas

    Be the Boss Who Still Shows Up at 3AM

    April 23, 2025 - By 

    It was 3AM in December when my phone rang. A smoke alarm had gone off in one of my units. No smoke, no fire—but the guests were scared. Outside, Boston was buried in snow. Still, I threw on a jacket and went. Not to silence an alarm. To show up. To reassure. To calm an scared customer. To show that we are on top of everything. And also—to make sure everything really was okay. Because when you’re the one running the business, you’re not just calming guests. You’re also protecting the thing you’ve built. Sometimes, it’s about empathy.Sometimes, it’s about…

  • Hospitality - Venture Building

    Obsess Over Feedback, Not Stars

    April 12, 2025 - By 

    Let’s get one thing straight: customer service matters. Always has, always will. I’m not here to argue with that. For years, businesses have been told to delight the customer. “Go the extra mile!”“Make them 110% satisfied!”“If they’re not happy, try again until they are.” And honestly? That’s solid advice. If you mess up, fix it. If you can do better, do better. That’s just good business. But here’s where it gets tricky. You can do everything right—reply to every message in five minutes, upgrade the room, throw in a free snack basket—and still get a 4-star review.Why? Because for some…

  • Ideas

    I Almost Bought a SaaS Company (And I’m Glad I Didn’t)

    March 25, 2025 - By 

    Late last year, a warm lead slid into my inbox—a SaaS company in HR tech. I knew next to nothing about HR tech. But I know SaaS. I know tech. And I’ve always had a thing for buying a business. In my day-to-day, I’m constantly making investment decisions—whether I’m identifying the next property for my co-living business, COZi Home, or running the numbers for the new product for “Mommy Goes to Work“. Over time, I’ve developed a solid investment instinct—data-backed, gut-checked, and battle-tested. And here’s one truth I’ve learned: The juiciest opportunities often hide in the boring, dusty corners no…

  • Travel

    Tracing the Shadows of History – An Unplanned Journey from Sarajevo to Gdańsk

    August 23, 2024 - By 

    Sometimes, the most meaningful journeys are the ones we don’t plan. This summer, I found myself on such a journey, starting in Sarajevo, Bosnia, and winding my way up to Gdańsk, Poland. I didn’t set out with a specific itinerary in mind, but as I moved from place to place, it became clear that I was retracing the steps of history, from the origins of World War I to the aftermath of World War II. Sarajevo: The City Where It All Began   Sarajevo is a city where history doesn’t just linger; it lives in the streets, in the buildings, in…