You’ve probably done this. You land at the airport at seven in the morning, on the good flight, the one that gets you into the city with a full day still ahead of you. Except your Airbnb isn’t ready until four in the afternoon. So now what? 1. The four ways travelers currently handle it Book an extra night, just to guarantee an early check-in. This works. It’s also the most expensive way to close a nine-hour gap — a full night’s rate, mostly unused, just to buy certainty. Find a luggage storage service nearby. A reasonable middle ground,…
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In the last article, I wrote about why I stopped shopping for a PMS and started building my own. The short version: every platform I tried was built by people who’ve never actually run a property. Vendor coordination is where that gap shows up the clearest, so it’s the first place I built for. If you run vacation rentals, mid-term rentals, or furnished housing, you already know: managing the cleaner calendar is one of the hardest parts of the job. I have my horror stories. The next guest is standing at the door, and the room inside is a mess…
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A few weeks ago, I met a young operator for coffee in Boston. He works at an overseas co-living company operating in two cities. The business is real — hundreds of listings, established operations, real momentum. He reached out thoughtfully, proactively, trying to understand what selling into the U.S. might look like and whether there was a path forward. The Pitch Began — and So Did the Déjà Vu We sat down, ordered coffee, and started talking. He began explaining the product. At first, it sounded like property management software. I interrupted gently. The U.S. market has no shortage of…
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Over the past few years, I’ve had countless conversations with people on the verge of a career pivot. Some were my mentees. Some were aspiring founders I met at accelerators. Others were professionals who pulled me aside after an event, lowered their voice, and said: “I think I’m ready to leave my corporate job and start something of my own.” Whenever I hear that, I don’t say yes and I don’t say no.I simply ask: Why? Because after hearing hundreds of these stories, one pattern stands out clearly:Most people aren’t actually struggling with their business idea — they’re struggling with…
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Over the past few weeks, I’ve had the chance to mentor several early-stage fintech founders—some still at idea stage, some with a rough prototype, all incredibly passionate. These conversations stirred up a lot of memories from my own early days as a founder: the scrappiness, the uncertainty, the optimism (and delusion), and the invisible walls you only discover once you run straight into them. This is not advice from someone claiming to have it all figured out. This is more of a conversation I wish someone had with me years ago—before I burned time, money, and energy learning these the…
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It was 3AM in December when my phone rang. A smoke alarm had gone off in one of my units. No smoke, no fire—but the guests were scared. Outside, Boston was buried in snow. Still, I threw on a jacket and went. Not to silence an alarm. To show up. To reassure. To calm an scared customer. To show that we are on top of everything. And also—to make sure everything really was okay. Because when you’re the one running the business, you’re not just calming guests. You’re also protecting the thing you’ve built. Sometimes, it’s about empathy.Sometimes, it’s about…



