Somewhere along the way, streamlining COZi’s operations became one of my favorite parts of running it. Finding every friction point an operator hits — a cleaner who no-shows, a guest who checks in early, a payment that doesn’t reconcile — and quietly building a backup or a remedy for each one, until the whole thing runs without needing to lean on me constantly. That’s a genuinely satisfying kind of problem-solving, and I’m not going to pretend otherwise. But there’s a number every operator eventually hits where “I’ll just keep improving my own system” stops being the obvious answer, and “maybe…